Customer Services Officer

1、Role Introduction

Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

工作汇报至 : 优质服务主管

如果您被动态的机场营运所吸引，并且对创造优质的客户体验充满热情，我们期待您加入我们的服务团队。作为杰出的航空公司代表，您将与来自不同文化背景的乘客互动，让我们的乘客在航班起飞前感到轻松。同时，您将担任品牌大使的角色，应对各种挑战。

2、Key Responsibilities

1）Be the brand representative to provide great customer experience at the airport
2）Deliver a seamless airport experience to our passengers from check-in to boarding
3）Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
4）Opportunities to assist some behind-the-scene operations tasks
5）Prepare flight related documentations to ensure safe and an on-time operations

主要职责：
1）成为品牌大使，在机场为旅客提供优质的客户服务
2）由办理登机服务开始，为旅客提供畅通无阻的机场服务体验
3）为旅客在登机柜台、离境及抵港大厅提供高效且真诚有礼的服务
4）协助执行其他后勤工作
5）准备与航班相关的文件，以确保航班安全和按时起飞

3、Requirements

1）Minimum age of 18
2）High School graduate or above
3）Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
4）Flexibility to work on shift schedules (including overnight, weekend and public holidays)

入职要求：
1）年满18 周岁
2）高中或以上学历
3）具备英语沟通能力，懂普通话, 广东话者为佳
4）需要轮班工作（包括通宵、周末和公众假期）

4、Benefits

1）Being part of a world-class service brand to be proud of
2）World-class training and structured career progression path
3）A safe and collaborative working environment which embraces a diverse and inclusive culture
4）Extensive medical coverage & insurance scheme for you
5）Discounted travel across many airlines for you and your family

员工福利：
1）成为世界优质服务品牌的一员
2）拥有良好的培训及职业发展机会
3）在安全及协作的工作环境中拥抱多元共融的企业文化
4）员工可享有医疗及保险计划
5）员工及家属均可享有机票折扣优惠

Personal & Application Information

This recruitment notice has been but published in the context of Cathay’s initiative to recruit talent in Mainland China although we do welcome applications from any individual (irrespective of nationality or residency) who fulfils the above requirements.
Where the successful candidates require a work permit to reside and work, their employment will be conditional on immigration approval. Please refer to the Transport and Logistics Bureau’s website - Labour Importation Scheme for the Transport Sector - Aviation Industry (the Scheme) and the Immigration Department’s website - Visa / Entry Permits for details.

我们欢迎任何符合上述要求的申请者（不论国籍或居民身分），而此招聘公告目的仅为促进国泰航空于中国内地招募人才的计划。
就有关详情，请参阅香 港运输及物流局网站 - 运输业输入劳工计划 - 航空业 （「计划」） 以及香 港入境事务处网站 - 签证/进入许可。

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer. Personal data provided by you via this application will be used exclusively for recruitment purposes. The personal data collected will be shared with Shenzhen Foreign Service Group Co., Ltd. solely for the purposes of recruiting for the Hong Kong Cathay Pacific - Customer Services Officer position. The Human Resources Department of Shenzhen Foreign Service Group Co., Ltd. may contact you via email or telephone.

国泰航空公司注重每个人机会的平等。申请者提供的个人数据将严格依据公司的个人数据政策仅供招聘所用。申请者如未在八周内收到通知，可视其申请结果为不成功。有关申请资料将被至多保留二十四个月。如欲索取个人信息收集声明副本，请与本公司的数据保护官联络。通过此申请收集的所有个人信息仅用于招聘目的。所收集的所有个人信息将会分享给深圳市对外服务集团有限公司作招聘香港国泰航空客户服务主任一职用途。深圳市对外服务集团有限公司的人力资源部可能会通过电子邮件或电话与您联系。